Return & Refund Policy
Annex A. Model Withdrawal Form
This Return & Refund Policy (the "Policy") is issued by Hitomorrow Assessment Data Classification and Analysis L.L.C, a limited liability company incorporated in the United Arab Emirates under Commercial License No. 1275729, which operates the hi2morrow platform and related assessment services (hereinafter "hi2morrow", "we", "us", or the "Company").
This Policy governs all fees paid for Qualification Programs, for the Test Flight and for related digital services offered by hi2morrow. It forms an integral part of the contractual framework and must be read together with the General Terms & Conditions ("GTC"), the Qualification Terms of Service, the Terms and Conditions, the User Agreement, the Legal Disclosures and Risk Warnings, the Risk Disclosure Statement, the Privacy Policy, the Qualification Privacy Policy and the Cookie Policy, each as published on the Website (together with this Policy, collectively, the "Governing Documents").
Incorporation by Reference. In the event of any conflict, the Qualification Terms of Service and the GTC shall prevail. This Policy does not apply to any allocation of real firm capital or to any live trading arrangement, which is governed exclusively by separate written agreements with the relevant group entity.
1. DEFINITIONS
In this Policy, unless the context otherwise requires, the following terms shall have the meanings set out below. They are set out for the convenience of the reader. The source of the defined terms used across the Governing Documents is Section 3 of the GTC, and where a definition below differs from the corresponding definition in the GTC, the GTC prevails. Capitalised terms not set out below have the meaning given in the GTC or in the Qualification Terms of Service.
| Term | Definition |
|---|---|
| Allocated Buying Power | The Buying Power allocated to a Qualification Account at the opening of an attempt, being the figure published for the tier purchased, as defined in the GTC, clause 3.1. It is fixed for the whole of the attempt. The Daily Loss Limit, the AutoStop and the Maximum Loss are calculated from it and are stated as money amounts in Section 8.1, the Profit Target is calculated from it at the opening of an attempt, and the position limits are calculated from it as proportions. |
| AutoStop | The forced closure of all open positions by the risk system when the loss on a Qualification Account within a single Calendar Day reaches 0.375 per cent of Allocated Buying Power (1.5R). Two (2) AutoStops are permitted in any calendar month; a third within the same calendar month ends the attempt. |
| Buying Power | The notional value available for opening positions at any time, being the Allocated Buying Power adjusted for realised and unrealised profit and loss, as defined in the GTC, clause 3.5. It moves during an attempt, and no published limit is calculated on it: the Daily Loss Limit, the AutoStop, the Maximum Loss, the Profit Target and the position limits are all calculated on the Allocated Buying Power. |
| Calendar Day | Any full 24-hour period based on Eastern Time (ET), including weekends and public holidays. |
| Cooling-off Period | Any statutory period during which a consumer may withdraw from a distance contract without penalty, as provided under applicable consumer protection legislation in the participant's jurisdiction of residence. Where the EU Consumer Rights Directive applies, that period is fourteen (14) days. |
| Daily Loss Limit | The loss on a Qualification Account within a single Calendar Day, equal to 0.250 per cent of Allocated Buying Power (1R), at which the participant's trading for that session ends. No further position may be opened and no open position may be added to for the remainder of the session; a position already open is not closed by the Daily Loss Limit, and the participant may reduce it or close it. The Daily Loss Limit and the AutoStop are distinct: the first governs conduct for the rest of the session, the second closes every open position. |
| Level | Any of the twelve (12) levels of the real capital ladder, L1 to L12, as published on the Website. The Levels are Associate I to Associate IV, Trader I and Trader II, Senior Trader I and Senior Trader II, Lead Trader I and Lead Trader II, Principal I and Principal II. Levels exist only in the Real Capital Phase and are allocated at the sole discretion of the Company and the relevant group entity. Partner is a threshold above L12 and is not a published Level. |
| Real Capital Phase | The phase in which real firm capital is traded on a live account under a separate written agreement with the relevant group entity, following an allocation made at the discretion of the Company and that entity. Where the Website, the published rules or any marketing material refer to a Seat, the term has the same meaning as the Real Capital Phase and creates no additional right. |
| Maximum Loss | The cumulative loss at which an attempt ends automatically. It is the allocation carried by the Level that the tier purchased opens, being twenty-one (21) Risk Units less the number of that Level and never fewer than ten (10): 20R at Associate, 18R at Associate Plus, 14R at Senior, 12R at Lead and 10R at Principal, so that a participant is tested under the room they would trade with. The money figures for each tier are set out in Section 8.1. The Maximum Loss is static: it is measured from the Starting Balance of the Qualification Account and does not move with accumulated profit. |
| Participation Fee or Fee | The amount paid by the participant for access to a Qualification Program or to a Test Flight, being consideration for access to an assessment service. It is not a deposit, is not capital, and is neither tradeable nor withdrawable. |
| Starting Balance | The equity credited to a Qualification Account at the start of an attempt, from which the Maximum Loss is measured. |
| Virtual Commission | The notional commission of USD 0.0015 per share deducted from equity on each simulated trade to reflect realistic transaction costs. |
| Profit Target | The net simulated profit required to complete a Qualification Program successfully, equal on the opening of an attempt to 5.000 per cent of Allocated Buying Power (20R), calculated net of the Virtual Commission. It may rise during an attempt under the Best-Day Rule; it never falls and it is not capped. |
| Qualification Program | Any paid simulated assessment offered by hi2morrow in the tiers set out in Section 2.3, as defined in the GTC, clause 3.26. A Test Flight is not a Qualification Program. |
| R or Risk Unit | The unit in which the risk parameters of every tier and Level are expressed, equal to 0.250 per cent of Allocated Buying Power in a Qualification Program and to 0.250 per cent of the buying power of the Level in the real capital phase. Every tier and every Level runs the same parameters in R, save for the Maximum Loss and the allocation, which fall by one Risk Unit for each Level of the ladder to a floor of ten (10), and save for those parameters that exist in one phase only; otherwise only the amount to which the parameters are applied differs. |
| Services | All digital services, platform access, data, analytics and evaluation tools provided in connection with a Qualification Program or a Test Flight. |
| Term | The period for which access is purchased. For a Qualification Program the Term is two (2) calendar months from the date on which the Qualification Account is opened. For a Test Flight the Term is one (1) calendar month from that date. |
| Test Flight | The trial product described in Section 2.4. The Test Flight is not a Qualification Program, and references in the Governing Documents to a Qualification Program include the Test Flight only where the document concerned so provides. |
| Best Day | Twenty per cent (20%) of the current Profit Target, being 4R on the opening of an attempt and the same proportion at every tier. A Calendar Day whose net result exceeds it engages the Best-Day Rule. |
| Best-Day Rule | The consistency rule, applicable on the same terms at every tier. Where the net result of a Calendar Day exceeds twenty per cent (20%) of the current Profit Target, the Profit Target becomes the net result of that Calendar Day divided by 0.20. The attempt is not failed, the result of the day is not reduced, and every dollar made on that day counts towards the Profit Target; the Profit Target rises instead. It never falls, it is not capped, and a losing Calendar Day does not affect it. Exceeding the Best Day is not a breach of the rules and does not end an attempt. |
| Discount Code | The code issued on completion of a Test Flight in which the participant reached half of the Profit Target of the tier selected, being ten (10) Risk Units, under the Best-Day Rule and within that tier's Maximum Loss. It gives twenty-five per cent (25%) off the Participation Fee at the tier tested or at any tier below it. |
2. WHAT THE FEE COVERS
2.1 The Fee is paid solely in consideration for access to the assessment infrastructure, technology platform, real-time market data feeds from US equity exchanges, analytical tools, evaluation processes and related digital services necessary to participate in a Qualification Program or a Test Flight.
2.2 The Fee does not constitute payment for real trading capital, for any allocation of real firm capital, for any profit share, compensation, employment or contractor engagement, or for any results-based outcome. All activity within a Qualification Program and within a Test Flight occurs in a simulated environment using notional Buying Power and notional positions. No securities are bought or sold and no order reaches any market.
2.3 The tier purchased determines the parameters of the assessment and the Level that a passing result may open. Every tier is open to every participant; no application, invitation or prior approval is required for any tier. The commercial terms of the five tiers and of the Test Flight are as follows.
| Product | Participation Fee | Second attempt | Price with a Test Flight Discount Code | Level a passing result may open | Profit share at that Level |
|---|---|---|---|---|---|
| Test Flight | $10 | Not available | Not available | None | Not applicable |
| Associate | $99 | $49 | $74.25 | L1 Associate I | 50% |
| Associate Plus | $199 | $99 | $149.25 | L3 Associate III | 50% |
| Senior | $649 | $324 | $486.75 | L7 Senior Trader I | 55% |
| Lead | $1,149 | $574 | $861.75 | L9 Lead Trader I | 60% |
| Principal | $2,299 | $1,149 | $1,724.25 | L11 Principal I | 65% |
All prices are stated in US dollars and are those in force on the day of purchase. The reduced price of a second attempt and the Discount Code may not be combined, and the price with a Discount Code is twenty-five per cent (25%) off the full Participation Fee of the tier. One Test Flight is permitted per person, it carries no second attempt and no Discount Code applies to it, and no Level follows from it. The thresholds at which a Test Flight issues a Discount Code are set out in Section 2.4(g).
The risk parameters of each tier are set out in Section 8.1. The allocation of any Level, and any profit share, arise only under a separate written agreement and at the sole discretion of the Company and the relevant group entity, as set out in the Legal Disclosures, Section 4 (No Entitlement to Real Capital or Compensation).
2.4 The Test Flight. The Test Flight is a trial of the product and is sold for a Fee of $10.
(a) Before payment, the participant selects the conditions of one tier from the table in Section 2.3. The Test Flight then runs under the complete published rule set of that tier, including its Allocated Buying Power, Daily Loss Limit, AutoStop, AutoStop allowance, Maximum Loss, Profit Target and the Best-Day Rule.
(b) The conditions selected are fixed at the moment of payment and may not be changed, transferred to another tier, suspended or restarted thereafter.
(c) The Term is one (1) calendar month rather than the two (2) calendar months of a Qualification Program, and the Test Flight does not renew. No further amount becomes payable at the end of the Term.
(d) What the participant receives is one (1) month of access to the simulated platform on live market data under the conditions selected, together with the record of their own performance during that month.
(e) Entitlements. Completion of a Test Flight, at any level of performance, does not open any Level, does not constitute a pass of any Qualification Program, and is not credited or carried over towards any Qualification Program purchased afterwards.
(f) One Test Flight is permitted per person, and a second Test Flight may not be purchased. A Test Flight from which the participant has withdrawn under Section 5 is not counted against that limit.
(g) The Discount Code. A participant whose cumulative net result at the end of any Calendar Day within the Term reaches half of the Profit Target of the tier selected, being ten (10) Risk Units, receives a Discount Code. The result must be reached under the Best-Day Rule and within the Maximum Loss, AutoStop allowance and trading rules of the tier selected, and the Test Flight must not have ended earlier under any of them. The thresholds are as follows.
| Tier selected | Profit Target of the tier | Threshold for the Discount Code |
|---|---|---|
| Associate | $1,000 | $500 |
| Associate Plus | $2,500 | $1,250 |
| Senior | $7,500 | $3,750 |
| Lead | $15,000 | $7,500 |
| Principal | $30,000 | $15,000 |
Each threshold is half of the Profit Target of the tier as that Profit Target stands at the opening of the Test Flight, and it does not move if the Profit Target rises under the Best-Day Rule.
The Discount Code gives twenty-five per cent (25%) off the Participation Fee for a Qualification Program at the tier tested or at any tier below it, at the prices set out in Section 2.3. It is single use, is not transferable, expires sixty (60) days after issue, and may not be combined with the reduced price of a second attempt under Section 2.5. It has no cash value and is neither refundable nor exchangeable for money. No other benefit arises from a Test Flight.
2.5 Further attempts. One attempt is included in the Participation Fee. Where that attempt ends without a passing result, no part of the Fee is returned. A second attempt at the same tier may be purchased at half the Participation Fee for that tier, rounded down to the whole dollar, at the prices set out in Section 2.3, and may not begin before the first trading session of the calendar month following the calendar month in which the previous attempt ended; any attempt after the second is charged at the full Participation Fee. A further attempt is a separate purchase and a new contract. It is neither a refund nor a credit of the attempt that ended, and it does not restore or extend it.
2.6 Return of the Participation Fee with the first profit share. Where a participant passes, is allocated real firm capital under a separate written agreement and receives a first profit share distribution under that agreement, the Participation Fee paid for the attempt that qualified them is returned to them in full with that distribution. That return is a term of the trading agreement, is paid by the entity that provides the capital, and is not a refund of the purchase price under this Policy. It arises in no other circumstance, and in particular it is not owed where no profit share distribution is made, whether because no allocation follows the pass or because no distribution is reached. The Fee is retained where no first profit share distribution is made, save where this Policy or mandatory law provides otherwise of real firm capital.
See Qualification Terms of Service, Section 3 (Nature and Purpose of the Qualification Program).
3. GENERAL RULE – NO REFUNDS
3.1 Digital access is provisioned immediately and is consumed from the moment it is used. All Fees are accordingly non-cancellable and non-refundable once the participant has first accessed the Qualification Account or placed a simulated trade, except to the extent required by mandatory applicable consumer protection legislation in the participant's jurisdiction of residence. Where the participant is a consumer, the right of withdrawal, and the conditions on which it is lost, are governed by Section 5.
3.2 Where a statutory right to a refund or to withdrawal exists, including any applicable Cooling-off Period for distance contracts, hi2morrow shall honour that right in accordance with the requirements of the applicable law. One further refund is offered as a matter of contract and not of statute, at the Lead and Principal tiers only, on the terms of Section 5.8. In all other cases no refund, partial refund, credit or return shall be provided, save where this Policy or another Governing Document expressly provides for one.
3.3 The Fee is charged for access to the assessment rather than for a particular outcome, and it is retained however the attempt ends, including where no trade is placed.
3.4 The non-refund rule applies on the same terms to every participant and protects the commercial integrity of the assessment.
4. NON-REFUNDABLE EVENTS
Without limiting the generality of Section 3, and except where mandatory law provides otherwise, no refund shall be issued in any of the following circumstances.
| Event or circumstance | Reason | Cross-reference |
|---|---|---|
| Change of mind, lack of participation, or failure to place any trade, after the right of withdrawal has been lost | Digital access has been provisioned and infrastructure allocated | Qualification Terms, Section 7 (Fees, Payment and Refund Policy) |
| Dissatisfaction with simulated results, with the evaluation outcome, or with the rules | The Fee buys access to the assessment rather than a particular result | Qualification Terms, Sections 3 and 5 |
| The Profit Target is not reached within the Term | The Term is published for every tier before purchase | Section 8 below |
| The attempt is ended by a third AutoStop within one calendar month | The AutoStop allowance is a published fundamental term of every tier | Section 8 below |
| The attempt is ended on the Maximum Loss | The Maximum Loss is a published fundamental term of every tier | Section 8 below |
| The Profit Target is raised under the Best-Day Rule | The rule is published before purchase and applies on the same terms to every participant at every tier; no result is reduced by it | Section 1; Section 8 below |
| A Discount Code that is unused, expired, or not applied at checkout | A Discount Code has no cash value | Section 2.4(g) |
| Breach of the position limits or of any other published trading rule | Material breach of fundamental terms | Qualification Terms, Section 8; GTC Section 11 |
| Technical, connectivity, hardware or software issues attributable to the participant's own equipment, connection or configuration, or to force majeure | hi2morrow does not control participant equipment or the participant's connection | Section 7 below |
| Termination or disqualification for misconduct or for false information | Consequence of the participant's own default | Qualification Terms, Section 8; GTC Section 25 |
| A Test Flight that is completed, that ends early, or that is not used | The Fee purchases one (1) month of access under the conditions selected, and those conditions are fixed at payment | Section 2.4 |
| A further attempt purchased after an attempt has ended | A further attempt is a separate purchase and a new contract | Section 2.5 |
| A request made after the Cooling-off Period has expired, or after the right of withdrawal has been lost under Section 5.4 | The right of withdrawal no longer subsists | Section 5 below |
5. STATUTORY RIGHTS AND REFUNDS AVAILABLE UNDER THIS POLICY
5.1 Nothing in this Policy affects any right that cannot be excluded or limited under mandatory applicable law, including consumer protection legislation in the participant's country of residence.
5.2 The right of withdrawal. Where the participant is a consumer and the contract is concluded at a distance, the participant has a period of fourteen (14) days from the day on which the contract is concluded in which to withdraw from it without giving any reason and without incurring any cost, save as set out in Section 5.5.
5.3 How to withdraw. To exercise the right of withdrawal, the participant shall inform hi2morrow of the decision by an unequivocal statement sent by any means, including by email to support@hi2morrow.com. The model form set out in Annex A may be used but is not obligatory. To meet the deadline it is sufficient that the communication is sent before the period expires.
5.4 Loss of the right of withdrawal. Access to a Qualification Account is supplied as digital content and as a digital service, and supply begins as soon as the participant uses that access. Where the participant gives prior express consent to supply beginning within the withdrawal period and acknowledges that the right of withdrawal is thereby lost, that right expires when the participant first accesses the Qualification Account or places a simulated trade, whichever occurs first. hi2morrow shall obtain that consent and that acknowledgement at checkout and shall provide confirmation of them on a durable medium. Where any of those three steps has not been completed, the participant bears no cost for what has been supplied and is entitled to a full refund of the Fee.
5.5 Where consent is not given. A participant who does not give the consent described in Section 5.4 may withdraw at any time within the withdrawal period. Access is provisioned in that case on the earlier of the expiry of that period and the consent being given, and the Term begins on the day the Qualification Account is opened rather than on the day of purchase. Where supply has begun at the participant's express request and the participant then withdraws, the amount retained shall be proportionate to what has been supplied up to the moment of the communication of the withdrawal, measured against the full Term as defined in Section 1.
5.6 Reimbursement. hi2morrow shall reimburse all payments received without undue delay, and in any event within fourteen (14) days of the day on which it is informed of the decision to withdraw. Reimbursement shall be made using the same means of payment as the original transaction, and through the payment agent that processed it, unless the participant expressly agrees otherwise. No fee shall be charged to the participant as a result of the reimbursement.
5.7 Defective digital content or digital services. Where the Services do not conform to the contract, the participant is entitled to have them brought into conformity and, where that is not done within a reasonable time or would cause significant inconvenience, to a proportionate reduction of the Fee or to termination of the contract with a refund, in accordance with the mandatory law applicable to the participant. A claim may be made by any means, including by email to support@hi2morrow.com.
5.8 Verification of track record at the Lead and Principal tiers, and the refund that may follow it. A Qualification Program purchased at the Lead or at the Principal tier is sold on the condition that the participant's trading record outside the assessment is verified after the attempt has passed and before any Level is allocated. No verification is carried out before purchase, and none is carried out at the Associate, the Associate Plus or the Senior tier. The criteria applied in the verification are published before purchase and do not change after the participant has paid.
Where the verified track record supports the Level attached to the tier purchased, that Level is allocated, subject in every case to the Legal Disclosures, Section 4 (No Entitlement to Real Capital or Compensation). Where it does not, hi2morrow informs the participant of the highest Level which the record does support, and the participant then chooses between (i) allocation at that Level and (ii) a refund of the full Participation Fee paid for that Qualification Program. The choice is the participant's alone, hi2morrow gives effect to it, and a passing result is not withdrawn by the verification.
The mechanics of the verification are set out in the Legal Disclosures, Section 5.8. This is the only refund offered by hi2morrow outside the statutory rights described above, and it applies to the Lead and the Principal tier alone. It is distinct from the return of the Participation Fee with the first profit share distribution under Section 2.6, which is a term of the trading agreement and not a refund of the purchase price. A refund under this Section is made on the terms of Section 5.6.
5.9 A request under this Section should state the account, the tier purchased, the date of purchase and the ground relied upon, so that hi2morrow may deal with it without further correspondence. Failure to provide those details does not invalidate a request.
See also GTC Section 10.6 (cooling-off) and Legal Disclosures, Section 8 (Fees and Payment).
6. PAYMENT DISPUTES AND CHARGEBACKS
6.1 If you believe a charge is unauthorised or incorrect, please contact support@hi2morrow.com in writing with full details, so that hi2morrow may investigate and attempt to resolve the matter directly. hi2morrow shall respond substantively within thirty (30) days.
6.2 Where a chargeback, payment dispute or reversal is initiated through a payment provider or bank, hi2morrow may suspend access to the Qualification Program, to any Test Flight and to the related Services while the matter is investigated, and may terminate access where the dispute is found to have been made in bad faith. This Section does not affect any right the participant has against their payment provider or bank.
6.3 hi2morrow may share relevant account and transaction data with payment processors, banks and fraud prevention agencies in connection with any chargeback investigation.
See GTC Section 9.7 and Qualification Terms of Service, Section 7.6.
7. TECHNICAL ISSUES AND THIRD-PARTY DEPENDENCIES
7.1 hi2morrow relies on third-party technology providers, market data vendors, cloud infrastructure and platform operators to deliver the Services.
7.2 Interruptions, outages, latency, data inaccuracies or other technical issues caused by the participant's own equipment, software, network configuration or internet connection, or by force majeure events, do not give rise to any right to a refund, credit or compensation. This Section does not limit hi2morrow's responsibility for the performance of providers engaged by hi2morrow to deliver the Services.
7.3 Extension for a failure of the platform. Where a failure of the platform operated by hi2morrow prevents a participant from trading for the whole or for a material part of a trading day within the Term, hi2morrow shall extend the Term by one (1) calendar day for each day so affected, and where the extended Term would end on a day on which the US equity markets are not open for regular trading, it runs to the next day on which they are. The extension is made on hi2morrow's own record of the failure, requires no application by the participant, and is notified to the participant with the revised end date. Beyond that extension, no refund, credit or compensation arises in respect of a failure of the platform, without prejudice to any right of the participant to a reduction of the Fee or to termination under Section 5.7 or under mandatory law.
7.4 Subject to Section 5.7 and to mandatory law, hi2morrow's liability for technical failures is limited in accordance with the Qualification Terms of Service, Section 12, and GTC Section 14.
8. RULES VIOLATIONS, TERMINATION AND DISQUALIFICATION
8.1 The risk parameters of every tier are published before purchase and form fundamental terms of the contract. They are expressed in Risk Units and apply identically at every tier, save for the Maximum Loss, which is the allocation carried by the Level that the tier opens and which therefore falls as the tier rises.
| Tier | Allocated Buying Power | Daily Loss Limit | AutoStop | Maximum Loss | Profit Target | Best Day | Consistency rule |
|---|---|---|---|---|---|---|---|
| Associate | $20,000 | $50 | $75 | $1,000 · 20R | $1,000 | $200 | Best-Day Rule, 20% of the current Profit Target |
| Associate Plus | $50,000 | $125 | $187.50 | $2,250 · 18R | $2,500 | $500 | Best-Day Rule, 20% of the current Profit Target |
| Senior | $150,000 | $375 | $562.50 | $5,250 · 14R | $7,500 | $1,500 | Best-Day Rule, 20% of the current Profit Target |
| Lead | $300,000 | $750 | $1,125 | $9,000 · 12R | $15,000 | $3,000 | Best-Day Rule, 20% of the current Profit Target |
| Principal | $600,000 | $1,500 | $2,250 | $15,000 · 10R | $30,000 | $6,000 | Best-Day Rule, 20% of the current Profit Target |
Every money figure in this table is calculated from the Allocated Buying Power of the tier: the Daily Loss Limit at 0.250 per cent, the AutoStop at 0.375 per cent and the Profit Target at 5.000 per cent, with the Best Day at twenty per cent (20%) of the Profit Target and the Maximum Loss at the allocation of the Level the tier opens. No figure is set individually for a participant. The Daily Loss Limit, the AutoStop and the Maximum Loss do not change during an attempt; the Profit Target changes only upwards and only under the Best-Day Rule.
The Daily Loss Limit. A loss of 0.250 per cent of Allocated Buying Power (1R) within a single Calendar Day ends the participant's trading for that session. No further position may be opened and no open position may be added to until the next trading day. A position already open is not closed by the risk system at this level: the participant may reduce it or close it, and it may run on to the AutoStop. No AutoStop is recorded against the attempt where a day ends on the Daily Loss Limit, and the participant resumes at full size on the next trading day. The Daily Loss Limit governs what may be done for the remainder of the session; the AutoStop governs the money and closes every open position.
The AutoStop. A loss of 0.375 per cent of Allocated Buying Power (1.5R) within a single Calendar Day causes the risk system to close all open positions. Two (2) AutoStops are permitted in any calendar month, and the allowance applies to each calendar month that the Term touches. A third AutoStop within the same calendar month ends the attempt.
The Maximum Loss. A cumulative loss equal to the Maximum Loss of the tier ends the attempt automatically. The Maximum Loss is the allocation carried by the Level that the tier opens, being twenty-one (21) Risk Units less the number of that Level and never fewer than ten (10): $1,000 (20R) at Associate, $2,250 (18R) at Associate Plus, $5,250 (14R) at Senior, $9,000 (12R) at Lead and $15,000 (10R) at Principal. A participant is therefore assessed under the room they would trade with at the Level they are testing for. The Maximum Loss is static. It is measured from the Starting Balance of the Qualification Account and does not move with accumulated profit.
The consistency rule. One consistency rule applies, on the same terms at every tier, and it is the Best-Day Rule. After each Calendar Day, where the net result of that day exceeds twenty per cent (20%) of the current Profit Target, the Profit Target becomes the net result of that day divided by 0.20. The attempt is not failed and the result of the day is not reduced: every dollar made on that Calendar Day counts towards the Profit Target, and the Profit Target rises instead. At the Associate tier, for example, the Profit Target is $1,000 and the Best Day $200; a day of +$300 raises the Profit Target to $1,500, and a later day of +$400 raises it to $2,000, both days counting in full. The Profit Target never falls, it is not capped, and a losing Calendar Day does not affect it. The rule does not end an attempt and is not a violation of these terms; the balance of the Qualification Account is unaffected by it.
Position limits. At Associate, Associate Plus and Senior no limit applies to the size of a single position. At Lead and Principal, and at Levels L9 to L12 in the real capital phase, a single position may not exceed fifty per cent (50%) of Allocated Buying Power, and that figure applies to every security alike.
The aggregate of all open positions may not exceed one hundred per cent (100%) of Allocated Buying Power, and no position in a single security may exceed one half of one per cent (0.5%) of that security's twenty-day median daily volume. A Qualification Program and a Test Flight are conducted intraday only: every position is flat at the close of the US regular session, and a position still open at that close is closed by the system at the closing price, the result counting towards the attempt.
The Term. A Qualification Program runs for two (2) calendar months from the date on which the Qualification Account is opened, and a Test Flight runs for one (1) calendar month from that date. An attempt that has not reached the Profit Target by the end of its Term ends without a passing result.
8.2 An attempt that ends under Section 8.1 has ended in accordance with the published terms of the product. It is not a breach, no adverse finding is made against the participant, and no refund or credit arises.
8.3 Any material violation of the Qualification Program rules, of the risk parameters, of the prohibited trading practices, or of any other term set out in the Qualification Terms of Service, Section 5 and Section 8, or in GTC Section 11, may result in disqualification, in termination of access and in forfeiture of the Fee paid. The action taken shall be proportionate to the breach.
8.4 A determination by hi2morrow that a rule violation or a prohibited practice has occurred is final for the purposes of this Policy, without prejudice to the participant's rights under Section 11 and under mandatory law.
9. TAXES, CURRENCY AND PAYMENT PROCESSING
9.1 Fees are stated inclusive of all taxes payable by hi2morrow on the supply. Charges imposed by the participant's own bank or payment provider are borne by the participant.
9.2 Payments are processed in the currency displayed at the time of purchase. Currency conversion fees, if any, are borne by the participant.
9.3 hi2morrow may change the accepted payment methods and may update Fees and published parameters in accordance with GTC Section 9.5. Such a change does not apply to a Qualification Program or a Test Flight already purchased, which continues on the parameters published at the time of purchase.
10. SURVIVAL OF PROVISIONS
10.1 Termination or expiry of a Qualification Program, of a Test Flight or of access to the Services shall not affect any right or obligation that by its nature is intended to survive, including the provisions of this Policy concerning payment disputes, taxes, governing law and complaints, and the provisions of the Governing Documents concerning intellectual property, confidentiality, data usage, limitation of liability and indemnity.
11. GOVERNING LAW, JURISDICTION AND COMPLAINTS
11.1 This Policy is governed by and construed in accordance with the laws of the United Arab Emirates, and in particular the laws applicable in the Emirate of Dubai, without regard to conflict of laws principles, and subject to any mandatory consumer protection rights available in the participant's country of residence.
11.2 The courts of Dubai shall have jurisdiction over any dispute arising out of or in connection with this Policy. Where the participant is a consumer domiciled in the European Union or the United Kingdom, nothing in this Section deprives them of the right to bring proceedings in the courts of their place of domicile, or of the protection of being sued only in those courts.
11.3 Complaints regarding billing or refunds should be submitted in the first instance to support@hi2morrow.com. hi2morrow shall acknowledge receipt within five (5) business days and shall aim to provide a substantive response within thirty (30) days. If the matter remains unresolved, it may be escalated in accordance with the complaints procedure in GTC Section 23 and Qualification Terms of Service, Section 13.
11.4 hi2morrow is not committed to, and is not bound by, any alternative dispute resolution scheme. This does not affect any right the participant has to complain to a competent consumer protection authority in their country of residence.
11.5 hi2morrow may amend this Policy. An amendment does not apply to a Qualification Program or a Test Flight already purchased. Where an amendment materially affects a participant whose Term is running, hi2morrow shall give notice of it, and the participant may terminate and receive a refund proportionate to the unexpired part of the Term.
12. CONTACT AND NOTICES
12.1 For all billing, refund and Policy queries, contact support@hi2morrow.com or telephone +971 54 358 5747.
12.2 Formal notices under this Policy, including a notice of withdrawal, must be sent in writing to legal@hi2morrow.com, or to Hitomorrow Assessment Data Classification and Analysis L.L.C at the registered address published on the Website.
12.3 Notices from hi2morrow shall be sent to the email address registered in the participant's Client Section.
12.4 Payments may be processed by Neoway Trading Ltd, registered in Cyprus with registration number HE443630, at Agias Foteinis 19, Office 201, 2235 Nicosia, Cyprus, acting as payment agent for the Company. All services and underlying obligations remain those of the Company.
ANNEX A. MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract. Its use is not obligatory.
To: Hitomorrow Assessment Data Classification and Analysis L.L.C, legal@hi2morrow.com
I hereby give notice that I withdraw from my contract for the supply of the following digital service:
- Product purchased (tier or Test Flight): ____
- Ordered on / received on: ____
- Name of consumer: ____
- Address of consumer: ____
- Order or account reference: ____
- Signature (only if this form is notified on paper): ____
- Date: ____
Important Notices
This Return & Refund Policy does not constitute legal advice. The current version is available on this page and is identified by the version number and effective date above.
Hitomorrow Assessment Data Classification and Analysis L.L.C United Arab Emirates | Commercial License No. 1275729 Trading as hi2morrow Group entities include Neoway Trading Ltd and Hitomorrow Securities LTD (Republic of Cyprus)
Neoway Trading Ltd 95% of whose issued share capital is owned by Hitomorrow Assessment Data Classification and Analysis L.L.C (License No. 1275729), duly registered in Cyprus with reg. no. HE443630 and address in Agias Foteinis, 19, Office 201, 2235, Nicosia, Cyprus.
Neoway Trading Ltd acts as payment agent and authorised representative for the collection of qualification fees and related transactions, and, where a separate written agreement has been concluded, as counterparty to real capital arrangements. All services and underlying obligations remain under the responsibility and ownership of Hitomorrow Assessment Data Classification and Analysis L.L.C.
All information on this website is provided solely for educational and informational purposes in connection with trader qualification and does not constitute investment advice, trading advice, a recommendation to buy or sell any financial instrument, or an offer of any investment opportunity. Hi2morrow provides a trader qualification program conducted in a simulated environment using real-time market data from US exchanges. Upon successful completion of qualification, selected traders may be offered the opportunity to manage real firm capital under a separate contractor or employment agreement with one of the group entities and to execute trades via Direct Market Access through Hitomorrow Securities LTD (regulated by the Cyprus Securities and Exchange Commission under CIF License No. 237/14), which is wholly owned by Hitomorrow Assessment Data Classification and Analysis L.L.C. Such arrangements involve real market risk to firm capital and are governed exclusively by the terms of the applicable agreement. Past qualification performance is not indicative of future results. Trading financial markets involves substantial risk of loss. The information on this site is not directed to any person in any jurisdiction where such distribution or access would be unlawful. Hi2morrow and its group entities make no representation that the services are suitable for any particular individual. All users must complete full KYC/AML verification and enter into formal agreements before any capital allocation or live trading access. Platform, data, and execution fees are transparently charged and deducted from trading P&L as set out in the applicable agreement and fee schedule.